FAQs
Your NookyCat Guide to Pleasure
Frequently Asked Questions
We know you might have some questions, and we're here to answer them! From how our products work to shipping, safety, and more—check out our most frequently asked questions below. If you don’t see what you’re looking for, our support team is just a message away!
Are your products legitimate?
Nookycat is a re-seller and does not manufacture, test, private label, or modify any products. We only sell products from trusted suppliers we have worked with for years. Product performance can vary based on an individual’s physical condition and lifestyle choices. Please read our Product Disclaimer, located at the bottom of our homepage, before making any purchase on this website.
What are the special stickers that appear on some of your products?
Why don’t all your products have authenticity labels on them?
Are the products with Authenticity Labels more effective than products without them?
Not necessarily. Many of our best-selling products and products with the most number of 5-star reviews don’t have authenticity labels printed on their packaging.
So what good are authenticity labels?
Are your products safe to use by people with medical conditions?
Nookycat functions as a product re-seller and does not manufacture, test, private label, or modify any products. Depending on an individual’s medical condition, risks can occur by taking any supplement. We strongly encourage our customers to consult with a physician and carefully read the labels of the products before use. We provide images of all labels, including warnings and ingredients. That way, our customers have complete knowledge of the product and the risks associated with its use. Then each customer can determine if the product is right for them. Please read our Product Disclaimer located at the bottom of our homepage before making any purchase on this website.
Where do you ship?
What are your shipping options?
- We ship all orders through either the United States Post Office (USPS) or the United Parcel Service (UPS). Customers can choose between FREE shipping and paid priority shipping options. Some of the priority shipping options require a signature for delivery. Cold pack shipping is available and we recommend this option for all candy and honey orders, especially in warm weather months.
- A complete list of shipping options and estimated shipping times appear on the cart and checkout pages of our website.
- *–Delivery Time is based on estimates provided by the United States Post Office and the date an order is processed. Actual delivery time can vary. Learn more about USPS delivery policies or track a package.
Can I track my order?
Yes. After your order is processed, you’ll receive an email with a tracking number. You can track your package on USPS or our website (Track Package)
Who pays for shipping if the package is returned to Nookycat and needs to be resent to the customer?
What happens when the tracking says my package was delivered but I don’t see it in my mailbox?
Sometimes, the delivery couriers mark packages as “delivered” when they arrive at your local sorting facility. We recommend you wait a day or two. If the package still doesn’t arrive, reach out to your local post office or to your package carrier’s customer service to file a lost package claim.
At this point, there is nothing we can do to recover your package. Nookycat holds no liability for lost or stolen packages.
How can I pay for my order?
We accept all major credit and debit cards through our secure Authorize.net Payment Gateway. Additionally, we offer the following payment options:
- Apple Pay
- Amazon Pay
- PayPal
- Sezzle (for flexible payment plans)
- Route Package Protection
Do you accept personal checks or money orders?
What is your return Policy?
You may return any unopened products for a refund or exchange within 30 days, Check Full Policy here.
